IT Support Technician

Atlanta, GA

Full Time

Mid Level

KeenLogic is seeking to hire a Journeyman Document Specialist to join our team at the Center of Disease Control. The ideal candidate will have 2-3 years of experience with IT Support and be responsible for installing Windows image on all machines, unboxing/boxing equipment, inventory of equipment, etc. This is a full-time, on-site position offering benefits, PTO, 401k, and Life Insurance.
Requirements

U.S. Citizen
Education HS/GED or equivalent experience
2+ years IT related experience troubleshooting hardware, software, and connectivity issues
3+ years of direct interaction with customers and clients in a corporate or government environment

Specific Skills

2+ years hardware experience working with a variety of Intel based PCs, laptops, tablets, and servers;
Trouble shooting issues that might come up while imaging.
Inventory of equipment
2+ years experience imaging machines. (Ghost/SCCM)
2+ years software experience: Win7/Win10, Outlook (Exchange), mobile phone support (Droid, Blackberry, & IPhone), Imaging PCs with provided Windows image.
2+ years of property management systems
Ability to lift up to 100 lbs.
Strong ability to track and report any issues.
- Unboxing equipment
- Re-boxing equipment after imaged.
- Processing equipment to be shipped

Desired Skills

Highly skilled in multi-tasking
Windows imaging
Communication skills in both written and verbal are a must.
Must be able to work with a small team and create cohesive team environment.

Work directly with the customer on projects that will include...

Campus Deliveries of computers/monitors/peripherals
Track and report on deliveries
Mass imaging processes
Special projects
Property tracking
Excessing equipment

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Desired salary*

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How many years of experience do you have supporting Windows 7 and/or Windows 10?*

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IT Support Technician

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