Program Manager

Bethesda, MD

Full Time

Manager/Supervisor

Program Manager

KeenLogic is seeking an experienced Program Manager to support a federal program with the U.S. Consumer Product Safety Commission (CPSC). The Program Manager will provide overall leadership, management, and oversight for the CPSC eFiling Tier 1 and Tier 2 Technical Support program, ensuring successful delivery of all contractual requirements, performance metrics, and stakeholder engagement activities.

You will oversee delivery for a high-visibility federal initiative as eFiling becomes mandatory, ensuring successful execution across multiple workstreams and stakeholders. In this role, you will manage program timelines, risks, and dependencies while coordinating cross-functional teams to maintain alignment and drive outcomes. You will engage with leadership and external partners to ensure program objectives are met, while using data and performance insights to guide decision-making and continuous improvement. This position combines strategic oversight, stakeholder management, and operational execution in a fast-paced, high-impact environment.

Candidates must be able to support onsite work at CPSC Headquarters in Bethesda, MD, as needed. This position supports a long-term federal contract with a base year and four option years, offering up to five years of continued work. This is a full-time position with core hours aligned to standard business hours. The anticipated start date for this role is September 30, 2026. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance.

Security Requirements

Must be able to pass a federal background investigation (PIV)

Must comply with all CPSC security and privacy requirements

Required Qualifications

Minimum 12+ years of IT project/program management experience

PMP Certification

Experience managing federal contracts or government IT programs

Experience with service desk/help desk operations

Strong knowledge of:

SaaS/web-based systems

SDLC methodologies

Performance-based contracts

Excellent communication and stakeholder management skills

Required Experience

Demonstrated experience leading large initiatives

Proven ability to manage schedules, risks, and deliverables across multiple workstreams

Experience establishing and maintaining program governance and performance tracking

Ability to coordinate cross-functional teams and drive alignment toward program objectives

Experience using program management tools

Strong organizational, analytical, and problem-solving skills

Preferred Qualifications

Experience supporting federal regulatory or compliance systems

Experience with CBP, ACE, or trade/import systems

Familiarity with Jira, ServiceNow, or similar tools

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Program Manager

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