Senior ServiceNow Developer

Remote

Full Time

Experienced

Position Overview

KeenLogic is seeking a Senior (SNOW) Developer to support a long-term, fully remote engagement on a U.S. Senate contract. This role requires deep ServiceNow platform expertise, technical leadership, and experience developing scalable, secure solutions in a highly regulated government environment.

The Senior ServiceNow Developer will serve as a technical authority, guiding platform design decisions, mentoring junior developers, and ensuring adherence to ServiceNow best practices and federal compliance standards.

Key Responsibilities

Lead the design, development, and optimization of ServiceNow solutions across multiple modules
Architect and implement complex workflows, integrations, and custom scoped applications
Provide technical leadership and guidance to junior developers and administrators
Ensure platform configurations are upgrade-safe, performant, and secure
Collaborate with government stakeholders, product owners, and technical leads
Review code, enforce standards, and promote ServiceNow best practices
Troubleshoot complex issues and provide root-cause analysis
Oversee deployment strategies and update set management across environments
Develop and maintain detailed technical documentation
Support change management and release activities in a production government system

Required Qualifications

8-10+ years of hands-on ServiceNow development experience
Advanced JavaScript and ServiceNow scripting expertise (Glide API, Business Rules, Client Scripts, UI Actions)
Extensive experience with ITSM modules (Incident, Change, Problem, Request)
Strong experience building and supporting ServiceNow integrations (REST/SOAP)
Proven experience designing scalable and maintainable ServiceNow solutions
Experience working in federal government or highly regulated environments
Strong understanding of ServiceNow security, roles, ACLs, and data protection
Excellent communication, documentation, and stakeholder engagement skills
Ability to work independently in a remote environment

Preferred Qualifications

ServiceNow certifications (CSA required; CAD, CIS highly preferred)
Experience supporting U.S. Senate or federal legislative branch systems
Experience leading ServiceNow development teams
Familiarity with ITIL and Agile/Scrum methodologies
Experience with performance analytics, reporting, or ITOM modules

Security Requirements

Ability to pass a government background check
U.S. citizenship required due to Senate contract requirements

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Senior ServiceNow Developer

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